Terms & Conditions

Booking Terms & Conditions

Little Widworthy, Wilmington

1. DEFINITIONS

1.1 When the following words with capital letters are used in these Terms, this is what they will mean:

Arrival Date: the date and time on which your Booking will begin and the Property will be made available to you.

Balance Due Date: 4 weeks before your Arrival Date

Booking: the confirmed reservation of the Property to commence on the Arrival Date and end on the Departure Date

Booking Confirmation: the written acceptance from us of the Booking Reservation which may include more information such as details around arrival and departure, directions, House Rules etc.

Booking Deposit: 20% of the Booking Price required when making your Booking Reservation

Booking Price: as set out in your quote, on our Website and confirmed in the Booking Confirmation

Booking Reservation: your request to book a Property

Business Day: a day other then a Saturday, Sunday or public holiday in England when banks in London are open for business

Cancellation Fee: The fee will be charged in accordance with clause 7.3

House Rules: a separate document provided to you at the  time of the Booking Confirmation and therewith forming our contract.  Can also be found on our website, please see separate page House Rules

Permitted Pets:any animal attending the Property (other then assistance animals)

Property: the Property provided for holiday letting purposes, details of which have been made available on the Website and includes the outside spaces belonging to the Property

Damage Deposit: a fee of £75 taken prior to the Arrival Date and held throughout the duration of the Booking in case damage is caused to the Property

• For short stays of 4 nights or less we will not collect the Deposit from your card but we will place a “hold” on that amount against your chosen card (as used to pay the other Booking fees) on the day before your arrival.  The “hold” will be released & will expire after seven days unless there are chargeable damages discovered on inspection of the Property

Terms: the terms and conditions on which your Booking is supplied to you (also referred to as Booking Terms), being this agreement and any other documentation referred to in this agreement which constitute our overall contract.

We/Our/Us: Little Widworthy, Wilmington

You/Your: the individual who makes the Booking Reservation, who must be over the age of 18 at time of booking

1.2 When we use the words “writing” or “written” in these Terms, this includes email but does not include any other messaging service or platform

1.3 Unless the context otherwise requires, word in these Terms singular shall  include the plural and vice versa

1.4 If any of these Terms conflict with any term contained within the Booking Confirmation, these Terms will take priority

2. OUR CONTRACT WITH YOU

2.1 Please ensure that you read these Terms carefully, and check that the details on the Booking (including the Arrival Date and time, number of guests etc) are complete abd accurate before you submit the Booking Reservation

2.2 These Terms will become binding between us once we sue you with the Booking Confirmation

2.3 Your Booking is accepted only once we issue a Booking Confirmation

2.4 The maximum number of people who can stay in the  Property under the terms of the Booking will be confirmed in the Booking Confirmation

2.5 You agree not to arrive at the Property before the Arrival Date and time and to depart from the Property no later than the Departure Date and time.  The Property will not be available at any time outside of the times reserved by you and set out in the Booking Confirmation and you may be charged if you do not leave by the agreed time on the agreed Departure Date

2.6 All illustrations, photographs and other imagery displayed are for illustrative purposes only and decor and layout are subject to change and no warranty or other representation is made as to the quality of the Property by us via the website 

2.7 As lead for the Group, you are liable for the acts and/or omissions of all individuals or animals attending the Property whether permitted by us or not

2.7.1 For insurance purposes, we will require a home address for the main booker, a contact number and the names of all guests before entry to the Property is given

2.8 The Property is provided for holiday letting purposes only for the specified period, as detailed in your Booking Confirmation.  For the avoidance of doubt, these Terms d not create a landlord and tenant relationship between you and us and you will not be entitled to any:

2.8.1 a tenancy;

2.8.2 the right to sub-let the Property in part or in whole;

2.8.3 an assured shorthold or tenancy (AST); or 

2.8.4 any statutory rotection either under the Housing Act 1988 or by way of a statutory security of tenure

3. ENJOYING THE PROPERTY

3.1 Access to the Property is subject to adherence to these Terms and House Rules,which are contained in a seperate document and form part of these Terms.

3.2 Your use and enjoyment of the Peoperty must be solely in accordance with these Terms, the House Rules and any signage, guidance on use, safety or operational instructions given to you by us.  You hereby acknowledge that enjoyment of the Property and grounds is at your own risk.

3.3 During your Booking at the Property, you shall take proper care of the property and is contents during your Booking you may lose your Damage Deposit and/o receive an invoice for any damage caused or loss suffered if the Property and its contents are not left in the same state i which they are found at your Arrival Date.  You shall report to us any damage, destruction, loss.defect, or disrepair affecting the Property as soon as it comes to your attention, to allow us to investigate and take steps to rectify where deemed necessary.

3.4 Internet access is offered on the basis that it is provided for recreational use only.  Neither a minimum speed, unrestricted bandwidth nor uninterrupted provision of access if guaranteed, and we will not be liable for any form of compensation or expense claims by you in respect of the provision or quality of internet connectivity.

3.5 Any recommendations for third party services, establishments and amenities made by us are our personal recommendations only and do not guarantee any level of service or quality.

3.6 It is your sole responsibility to ensure that the Property is suitable for your and your Group’s needs ahead of making your Booking Reservation.

3.7 We reserve the right to request your immediate departure without refund where you have, in our sole discretion, acted unreasonably, illegally, immorally or in a manner which may impair the enjoyment, comfort or health of other parties, or causes, or is likely to cause, damage to the Property.

3.8 All belongings and vehicles are left at the Property at your own risk.  Please ensure all of your belongings are removed by the Departure Date and time as the return of any of your lost property cannot be guaranteed and will incur charges to post to you.

3.9 There is no electric vehicle charging facility at the Property.  Under our Fire Risk assessment rules, you are not permitted to use a portable domestic charges (also known as a ‘granny charger’ or a ‘trickle charger’) to charge your vehicle from  socket at the Property (indoor or anywhere on the Property).  Information regarding the nearest public charging points will be made available where possible.

3.10 Third party providers (e.g. caterers, private chefs, entertainers etc.) are not permitted at the Property without our prior written permission.

4. DOGS

4.1 Only Permitted Dogs, or registered assistance dogs, are permitted to stay in the Propery.  We do not allow any UK banned breeds of dog at all.

Only two small to medium dogs or one large dog is the maximum allowance.

We request that Permitted Dogs are not left alone in the Property, dog sitting available at extra cost.

4.2 Where Dogs which are not permitted have been brought with you for the Booking, we reserve the right to request immediate departure.

4.3 We reserve the right to refuse admission or request immediate departure from the Property to anyone whose Permitted Dog is considered to be, in our sole discretion, a nuisance or danger to others, no refund will be due.

4.4 You will be liable for any damage caused by animals or parasites introduced by your Permitted Dogs.  

4.5 We are not liable for any allergies that are affected as result of pets present in a previous occupancy.

5. PRICE AND PAYMENT

5.1 The Booking Price will be based on your Booking Reservation and confirmed in your Booking Confirmation.

5.2 Where your Booking Reservation is before the Balance Due Date, you must pay a minimum Booking Deposit as notified to you upon submitting the Booking Reservation.  The remaining balance of the Booking Price must be paid by the Balance Due Date.

5.3 Where your Booking Reservation is made after the Balance Due Date, you must pay the full balance of the Booking Price at the time of making a booking Reservation.

5.4 No entry to the Property will be permitted where payment of the full Booking Price has not been made.

6. OUR LIABILITY TO YOU

6.1 No party can exclude or limit in any way their liability where it is illegal to do so, and this contract does not seek to exclude or limit liability which cannot be excluded or limited by law.

6.2 If we fail to comply with these Terms, we are responsibility for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence.  We are not responsible for any loss or damage that is not foreseeable.  Loss or damage is foreseeable if they were an obvious consequence of our breach or if it had been brought to our attention by you before the loss or damage occurred.  For the avoidance of doubt, we are not responsible for any transport and/or alternative accommodation costs.

6.3 We make the Property available for domestic and private use only.  You agree not to use the Property for any commercial, business or re-sale purpose, and we have no liability to you or any loss of profit, loss of business, business interruption, or loss of business opportunity.

6.4 we do not have any responsibility or liability to you (other than as outlined above) for loss of or damage to any of your items, belongings, pets or vehicles, howsoever caused.

7. YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND

7.1 We strongly recommend that you take out an appropriate travel insurance policy before placing your Booking Reservation.

7.2 You may cancel a Booking before the Arrival Date by contacting us in writing using the Contact Details.  A Cancellation Fee will be charged if you cancel your booking.

7.3 Your liability for Booking Price is dependent on the Property and period of Notice that you give us, as set out below.  The time and date of the cancellation is when we receive written notice from you.

See note 7.5 below

7.4 We will confirm your cancellation with you in writing and notify you of any payment or refund due to you at that time.

7.5 If you cancel your Booking, we will try and re-let the Property. If we are able to re-let the Property we will refund money paid, less our administrative costs of £20, and subject to any difference in price between the Booking Price and the re-let price.

7.6 Please note that if you need to cancel because you are ill, including where you are showing symptoms of illness (for the avoidance of doubt this includes COVID-19 and/or self isolating due to any other contagious condition), this will be treated as a cancellation by you. We will try to amend your dates if possible though, so please contact us immediately.

7.7 If you depart voluntarily from the Property before the Departure Date, no refund shall be given, but do contact us if this is unavoidable, or is a family emergency, as other arrangements may be considered. Similarly, if you fail to show up for your Booking, this will be regarded as a cancellation on the Arrival Date and will not be refundable. For example: self isolation or quarantine, performing statutory duties or mandatory obligations (such as jury duty, military service, incarceration), changes in personal circumstances, travel delays, vehicle breakdown, and delays with public transport will all be treated as cancellation by you in accordance with this clause. Again, do contact us as soon as you are aware. Ensure you have appropriate travel insurance to fully cover all eventualities.

8. OUR RIGHTS TO CANCEL AND APPLICABLE REFUND

8.1 We may have to cancel a Booking before the Arrival Date of your Booking due to an Event Outside of the Parties Control. We will promptly contact you if this happens.

8.2 If we have to cancel a Booking under clause 8.1 and you have made any payments in advance for your Booking that have not been provided to you, we will refund these amounts to you in full.

8.3 We may cancel your Booking at any time with immediate effect by giving you written notice if you:

8.3.1 do not pay when you are due to; or

8.3.2 breach the contract in any other material way, including but not limited to any of the terms of clause 3 or the House Rules.

We shall not be liable for any refund if we cancel the contract under 8.3.2.

9. EVENT OUTSIDE OF THE PARTIES CONTROL

9.1 Neither party shall be in breach of agreement nor liable for delaying in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control.

9.2 An Event Outside our Control includes, but is not limited to: strike, civil unrest, civil emergencies, government prohibition or restriction on all or parts of the economy or trade including local lockdowns, pandemic, epidemic, environmental disaster, domestic appliance failure, temporary invasion of pest or utilities failure or interruption. A Event Outside our Control also includes extreme weather (including but not limited to snow and ice, high winds and flooding).

9.3 In the event of a pandemic, epidemic or restriction of the movement of peoples as dictated by the government or public authority, we reserve the right to issue specific terms at such a time via the website and will communicate this to you by the contact details provided to us.

9.4 Should an Event Outside our Control occur which means the Property cannot be provided to you, we will let you know as soon as possible so a refund can be arranged for you.

10. HOW WE MAY USE YOUR PERSONAL INFORMATION

We will use the personal information you provide to us in accordance with our Privacy Policy.

11. CHANGES TO BOOKING OR TERMS

11.1 We may revise these Terms from time to time.

11.2 If we have to revise these Terms under clause 11.1, we will give you at least fourteen (14) days written notice of any changes to these Terms before they take affect, or as much notice as possible where your Arrival Date is less than fourteen (14) days before the date of the change.

11.3 If you wish to change the dates of your Booking or amend your Booking in any way, please contact us via our Contact Details. We cannot guarantee that your request will be accommodated and reserve the right to charge for any differences in price.

12. OTHER IMPORTANT TERMS

12.1 We may transfer our rights and obligations under these Terms to another individual or legal entity, but this will not affect your rights or our obligations under these Terms.

12.2 Except for you and us, no other person shall have any rights to enforce any of these Terms.

12.3 Each of the paragraphs of these Terms operate separately. If any court or relevant authority decides that any of them are an unlawful, the remaining paragraphs will remain in full force and effect.

12.4 If you fail to perform your obligations under these Terms and we do not enforce our rights against you, this does not mean we have waived our rights against you. If we choose to waive any of our rights under these Terms, you will be informed in writing. 

12.5 These Terms are governed by the law of England and Wales. All parties agreed to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

version 1 (March 2025)